HalfScoop (halfscoop.com) collects only the personal data needed to take, deliver and support your order, and never sells it. Fill the items in [square brackets] before publishing.
Who we are. halfscoop.com is operated by Deepanshu dhami , Delhi, India (“HalfScoop”, “we”, “us”).
What we collect
- Account and order details: name, phone number, email, delivery address, order history.
- Health details you choose to enter in our product recommendation form: age, height, weight, BMI, calorie needs and budget. This is optional and used only to suggest products.
- Payment status: payments run through Razorpay. We never see or store your full card number, UPI PIN or net-banking credentials.
- Technical data: IP address, device and browser type, pages viewed, and cookies.
- Referral codes you enter at checkout.
How we use it
- To process, deliver, track and support your orders, including Cash on Delivery orders.
- To recommend suitable products from the details you enter in the recommendation form.
- To send order updates by SMS, email or WhatsApp. Promotional messages are sent only with your consent, and you can opt out any time.
- To prevent fraud, meet tax and legal duties, and improve the site.
Who we share it with
We share data only as needed with: our delivery partners (such as Shadowfax and Shiprocket) for your name, phone and address; Razorpay for payments; our suppliers or fulfilment partners to pack and dispatch your order; and our hosting, analytics and messaging providers. We disclose data to authorities when the law requires it. We do not sell your personal data.
Cookies. We use cookies to keep you logged in, remember your cart and measure traffic. You can block cookies in your browser, but login and checkout may stop working.
Health details. Details from the recommendation form are used only to suggest products. They are not medical records, and we do not share them with advertisers.
Retention and security. We keep order and tax records as long as Indian law requires, and other data only as long as your account is active or needed for support. We use reasonable security measures such as HTTPS and access controls, but no online system is completely secure.
Your rights. Under the Digital Personal Data Protection Act, 2023 and applicable rules, you may ask to access, correct or erase your data, withdraw consent, or raise a grievance. Write to [privacy email]. We aim to respond within 7 days.
Children. Our store is for adults. We do not knowingly collect data from anyone under 18.
Changes. We may update this policy and will post the new date at the top of this page. Last updated: 24 October 2026.
Terms and Conditions
By using halfscoop.com or placing an order, you agree to these terms. If you do not agree, please do not use the site.
1. Eligibility. You must be 18 or older and able to enter a legal contract under Indian law. You are responsible for the accuracy of the details you provide.
2. Account. You need an account to check out. Keep your login details secure; you are responsible for activity under your account. We may suspend accounts that show fraud, misuse or repeated fake orders.
3. Products and information. We sell dietary and sports nutrition supplements. We try to keep descriptions, images and prices accurate, but errors can occur. If a product is mispriced or out of stock, we may cancel the order and refund any amount paid.
4. Pricing and payment. Prices are in Indian Rupees (₹) and include applicable taxes unless stated. A delivery fee of ₹60 applies per order unless the checkout shows otherwise. You can pay online through Razorpay (UPI, cards, net banking) or choose Cash on Delivery where available.
5. Delivery area. We currently deliver only within Delhi/NCR pincodes accepted at checkout. See the Shipping and Delivery Policy.
6. Returns, refunds and cancellations. These are governed by our Return and Refund Policy and Cancellation Policy, which form part of these terms.
7. Referral and discount codes. Codes are single use unless stated, cannot be combined with other offers, have no cash value, and may be withdrawn if misused.
8. Product recommendations. Suggestions from our recommendation form are general, based only on what you enter, and are not medical or dietary advice. See the Health and Product Disclaimer.
9. Acceptable use. You agree not to misuse the site, attempt to breach its security, scrape it, or place orders with false details.
10. Intellectual property. The HalfScoop name, logo, text and images belong to us or our licensors. You may not copy or reuse them without written permission.
11. Limitation of liability. To the extent permitted by law, HalfScoop is not liable for indirect or consequential loss. Our total liability for any order is limited to the amount you paid for it. Nothing here limits your rights under the Consumer Protection Act, 2019.
12. Governing law. These terms are governed by Indian law. Courts in Delhi have jurisdiction, subject to your statutory consumer rights.
13. Changes. We may update these terms. Continued use after an update means you accept it. Last updated: 24 October 2026.
Shipping and Delivery Policy
HalfScoop delivers only within Delhi/NCR, for a flat fee of ₹60 per order.
| Item | Policy |
|---|---|
| Delivery area | Delhi/NCR pincodes accepted at checkout. Orders outside this area cannot be placed. |
| Delivery fee | ₹50-120, flat per order, shown at checkout before you pay. |
| Dispatch time | Orders are packed and handed to the courier within [24–48 hours] of confirmation. |
| Delivery time | Usually [3-4 working days] after dispatch. Timings are estimates, not guarantees. |
| Courier partners | Shadowfax, with Shiprocket or other partners as backup. |
| Tracking | Track your order from the order details page in My Account, and by email updates. |
| Payment options | Prepaid through Razorpay, or Cash on Delivery. |
Delivery attempts. The courier will contact you on the phone number you gave. If you are unavailable, they may retry. After [2] failed attempts the order may be returned to us.
Cash on Delivery orders. Please keep the exact amount ready. If a COD order is refused without a valid reason or cannot be delivered, we may require prepaid payment for your future orders.
Address accuracy. Please enter a complete address with a correct pincode and working phone number. We are not responsible for delays or failed delivery caused by incorrect details. If an order is returned to us for this reason, prepaid refunds are issued after deducting the ₹60 delivery fee.
Delivery check. Please check the package at delivery. If the box is damaged, opened or tampered with, tell the courier and contact us within 48 hours with photos. See the Return and Refund Policy.
Delays. Weather, traffic, strikes, holidays or high demand can delay delivery. We will keep you updated if your order is significantly late.
Refund and Return Policy
Last updated: 24 October 2026
At HalfScoop, we want every order to arrive right. If you are not satisfied with your purchase, this policy explains when you can return it and how refunds work. Unopened prepaid orders can be returned within [7] days of delivery; Cash on Delivery orders cannot be returned, replaced or refunded.
1. Eligibility for returns
To be eligible for a return and refund, all of the following must be true:
- Unopened and unused product. The product must be unopened, unused and in its original, undamaged packaging, with seals and batch labels intact. Due to health and safety reasons, opened or used products cannot be returned.
- Proof of purchase. We need your order number, order confirmation or invoice to process any return or refund.
- Payment method. Returns, replacements and refunds are available on prepaid (Razorpay) orders only. Cash on Delivery orders are not returned or replaced.
| Prepaid (Razorpay) | Cash on Delivery | |
|---|---|---|
| Return for any reason | Yes, within [7] days, unopened and unused | No |
| Wrong, damaged, defective or expired item | Yes, report immediately (within [48 hours]) | No return or replacement |
| Refund method | Original payment method | Not applicable (no refund on COD orders) |
The same text is shown under each payment option at checkout.
2. Non-returnable items
- Opened or used supplements, for health and safety reasons.
- Products bought in a promotional sale or clearance, which may be non-refundable. This will be stated on the product page.
- Products without original packaging, seals or labels.
- Cash on Delivery orders: no return, replacement or refund, including for damaged or incorrect items.
3. Return process
- Contact us. If you meet the criteria above, contact our customer service team with your order number and photos: Email: [support email] WhatsApp/Phone: [phone number]
- Return shipping. You are responsible for return shipping costs, unless the return is due to a mistake on our part, such as a wrong or damaged product.
- Refund approval. Once we receive your returned item and confirm it meets the conditions above, we will approve the refund within 2 business days.
- Refund payment. The refund is processed to your original payment method within 5–7 business days of approval.
4. Damages and issues
- Please inspect your order when you receive it.
- Contact us immediately, and within [48 hours] of delivery, if the item is defective, damaged, expired or incorrect, with photos of the product, the batch label and the outer box. We will evaluate the issue and make it right with a replacement or refund.
- This applies to prepaid orders only. Cash on Delivery orders are not eligible for return, replacement or refund, so please check the package before accepting it.
5. Refunds
- We will notify you once we have received and inspected your return, and tell you whether the refund is approved.
- If approved, the refund goes to your original payment method within 5–7 business days.
- Your bank, card company or UPI app may take additional time to show the refund.
- The delivery fee is refunded only when the return is due to our mistake.
- If more than 15 business days have passed since we approved your return, please contact us at [support email].
6. Product safety
If you have an adverse reaction, stop using the product and consult a doctor. Please also tell us so we can report it.
Cancellation Policy
You can cancel an order free of charge until it is handed to the courier; after that, it cannot be cancelled.
- Before dispatch: Cancel from My Account or contact [support email / phone] with your order number. Prepaid orders are refunded in full to the original payment method within [5–7] working days.
- After dispatch: The order cannot be cancelled. If you refuse a COD delivery without a valid reason, see the Shipping and Delivery Policy.
- Cancellation by HalfScoop: We may cancel an order for stock issues, pricing errors, an undeliverable address or suspected fraud. We will tell you and refund any prepaid amount in full, including the delivery fee.
Health and Product Disclaimer
HalfScoop products are dietary and sports nutrition supplements, not medicines, and they are not intended to diagnose, treat, cure or prevent any disease.
- Results vary with diet, training, sleep and genetics. We make no guarantee of specific results.
- Check the product label for ingredients, allergens, serving size, batch number, manufacturing and expiry dates, and the FSSAI licence number.
- Consult a doctor before use if you are pregnant, nursing, under 18, have a medical condition, or take medication.
- Do not exceed the recommended serving. Stop use and seek medical advice if you have an adverse reaction.
- Keep products out of reach of children and store them in a cool, dry place.
- Our recommendation form gives general suggestions based on the details you enter. It is not medical, nutritional or dietary advice.
- Product images are for illustration, and packaging may change without notice.
Contact and Grievance Officer
Write to us for orders, returns, privacy requests or complaints; we acknowledge within 48 hours and aim to resolve within 30 days, as the E-Commerce Rules require.
| Detail | Information |
|---|---|
| Business name | HalfScoop |
| Address | Delhi, India |
| Support email | support@halfscoop.com |
| Phone / WhatsApp | 8595891509,8700932723 |
| GSTIN | [GST number] |
| FSSAI licence | [FSSAI number, if you hold one as the seller] |