Privacy and Shipping Policy

This policy explains how HalfScoop (halfscoop.com) handles your personal information and how we deliver your orders. By using the site or placing an order, you agree to it. Fill the items in [square brackets] before publishing.

Part A: Privacy

1. Who we are. halfscoop.com is operated by [legal name / proprietor name], [full address], Delhi, India (“HalfScoop”, “we”, “us”). “You” means any customer or visitor to the site.

2. Information we collect from you

Contact and order details: name, phone number, email, billing and delivery address, order history and payment confirmation.
Account details: username, password and login details used to secure your account.
Optional health details you enter in our recommendation form: age, height, weight, BMI, calorie needs and budget. You can skip this form.
Customer support messages and any photos you send for returns or damage claims.
Referral or discount codes you enter at checkout.

3. Information we collect automatically. We use cookies and similar tools to collect device and browser details, IP address, pages viewed and how you use the site.

4. Information from third parties. Our payment partner Razorpay tells us whether your payment succeeded. We do not receive or store your full card number, UPI PIN or net-banking credentials. If you sign in with Google, we receive your name and email from Google.

5. How we use your information

To process payments, fulfil and deliver orders, send order updates, manage your account and handle returns and refunds.
To suggest products from the details you enter in the recommendation form.
To send marketing messages by SMS, email or WhatsApp, only with your consent. You can opt out at any time.
To detect and prevent fraud, enforce our terms and meet legal duties.
To support you and improve the site.

6. Cookies. We use cookies to keep you logged in, remember your cart, run analytics and understand how the site is used. You can change cookie settings in your browser, but blocking cookies may stop login and checkout from working.

7. Who we share it with. We share only what is needed with delivery partners (such as Shadowfax and Shiprocket), Razorpay, our suppliers or fulfilment partners who pack and dispatch your order, and our hosting, analytics and messaging providers. We may disclose data if the law requires it or in a business transfer. We do not sell your personal data.

8. Health details. Details from the recommendation form are used only to suggest products. They are not medical records, and we do not share them with advertisers.

9. Security and retention. We use reasonable safeguards such as HTTPS and access controls, but no online system is completely secure. We keep order and tax records as long as Indian law requires, and other data while your account is active or needed for support.

10. Your rights. Under the Digital Personal Data Protection Act, 2023, you may ask to access, correct or erase your data, or withdraw consent. Write to [privacy email]. We aim to reply within 7 days.

11. Children. Our store is for adults. We do not knowingly collect data from anyone under 18.

12. Complaints. Raise any privacy complaint with our Grievance Officer (see Contact). If you are not satisfied, you may approach the authority set by law.

Part B: Shipping

1. Where we deliver. We currently deliver only within Delhi/NCR, to the pincodes accepted at checkout.

2. Processing time. Orders are processed within [1 business day], excluding Sundays and holidays. Orders placed after [12 PM IST] are processed the next business day.

3. Delivery time and fee

Item	Policy
Delivery fee	₹50-120 flat per order, shown at checkout before you pay
Estimated delivery	[Same day to 2 business days] after dispatch. Timings are estimates, not guarantees.
Courier partners	Shadowfax, with Shiprocket or other partners as backup
Payment options	Prepaid through Razorpay, or Cash on Delivery

4. Tracking. Track your order from the order details page in My Account. We also send updates by SMS or email.

5. Delivery attempts and COD. The courier will call the phone number you gave. If you are unavailable, they may retry, and after [2] failed attempts the order may return to us. For COD, keep the exact amount ready. If you refuse a COD order without a valid reason, we may require prepaid payment for future orders.

6. Incorrect or incomplete address. Please check your address, pincode and phone number at checkout. We are not responsible for delays or lost orders caused by incorrect details. To correct an address, contact us before the order is processed. If a prepaid order returns to us because of a wrong address, the refund is issued after deducting the ₹60 delivery fee.

7. Shipping delays. Weather, traffic, strikes, courier delays or high demand can delay delivery. If your order is late, contact us and we will help track it.

8. Lost or damaged packages. Check the package at delivery. If it is damaged, opened or tampered with, tell the courier and contact us within [48 hours] with photos. For prepaid orders, we will work with the courier and may replace or refund after investigation. Cash on Delivery orders are not eligible for return, replacement or refund; see the Refund and Return Policy.

9. Returns and exchanges. See the Refund and Return Policy in this document.

Changes to this policy

We may update this policy for operational, legal or regulatory reasons. We will post the revised version on the site and update the date above.

Terms and Conditions

By using halfscoop.com or placing an order, you agree to these terms. If you do not agree, please do not use the site.

1. Eligibility. You must be 18 or older and able to enter a legal contract under Indian law. You are responsible for the accuracy of the details you provide.

2. Account. You need an account to check out. Keep your login details secure; you are responsible for activity under your account. We may suspend accounts that show fraud, misuse or repeated fake orders.

3. Products and information. We sell dietary and sports nutrition supplements. We try to keep descriptions, images and prices accurate, but errors can occur. If a product is mispriced or out of stock, we may cancel the order and refund any amount paid.

4. Pricing and payment. Prices are in Indian Rupees (₹) and include applicable taxes unless stated. A delivery fee of ₹60 applies per order unless the checkout shows otherwise. You can pay online through Razorpay (UPI, cards, net banking) or choose Cash on Delivery where available.

5. Delivery area. We currently deliver only within Delhi/NCR pincodes accepted at checkout. See the Privacy and Shipping Policy.

6. Returns, refunds and cancellations. These are governed by our Return and Refund Policy and Cancellation Policy, which form part of these terms.

7. Referral and discount codes. Codes are single use unless stated, cannot be combined with other offers, have no cash value, and may be withdrawn if misused.

8. Product recommendations. Suggestions from our recommendation form are general, based only on what you enter, and are not medical or dietary advice. See the Health and Product Disclaimer.

9. Acceptable use. You agree not to misuse the site, attempt to breach its security, scrape it, or place orders with false details.

10. Intellectual property. The HalfScoop name, logo, text and images belong to us or our licensors. You may not copy or reuse them without written permission.

11. Limitation of liability. To the extent permitted by law, HalfScoop is not liable for indirect or consequential loss. Our total liability for any order is limited to the amount you paid for it. Nothing here limits your rights under the Consumer Protection Act, 2019.

12. Governing law. These terms are governed by Indian law. Courts in Delhi have jurisdiction, subject to your statutory consumer rights.

13. Changes. We may update these terms. Continued use after an update means you accept it. Last updated: 24 October 2026.

Refund and Return Policy

Last updated: 24 October 2026

At HalfScoop, we want every order to arrive right. If you are not satisfied with your purchase, this policy explains when you can return it and how refunds work. Unopened prepaid orders can be returned within [7] days of delivery; Cash on Delivery orders cannot be returned, replaced or refunded.

1. Eligibility for returns

To be eligible for a return and refund, all of the following must be true:

Unopened and unused product. The product must be unopened, unused and in its original, undamaged packaging, with seals and batch labels intact. Due to health and safety reasons, opened or used products cannot be returned.
Proof of purchase. We need your order number, order confirmation or invoice to process any return or refund.
Payment method. Returns, replacements and refunds are available on prepaid (Razorpay) orders only. Cash on Delivery orders are not returned or replaced.

	Prepaid (Razorpay)	Cash on Delivery
Return for any reason	Yes, within [7] days, unopened and unused	No
Wrong, damaged, defective or expired item	Yes, report immediately (within [48 hours])	No return or replacement
Refund method	Original payment method	Not applicable (no refund on COD orders)

The same text is shown under each payment option at checkout.

2. Non-returnable items

Opened or used supplements, for health and safety reasons.
Products bought in a promotional sale or clearance, which may be non-refundable. This will be stated on the product page.
Products without original packaging, seals or labels.
Cash on Delivery orders: no return, replacement or refund, including for damaged or incorrect items.

3. Return process

Contact us. If you meet the criteria above, contact our customer service team with your order number and photos: Email: [support email] WhatsApp/Phone: [phone number]
Return shipping. You are responsible for return shipping costs, unless the return is due to a mistake on our part, such as a wrong or damaged product.
Refund approval. Once we receive your returned item and confirm it meets the conditions above, we will approve the refund within 2 business days.
Refund payment. The refund is processed to your original payment method within 5–7 business days of approval.

4. Damages and issues

Please inspect your order when you receive it.
Contact us immediately, and within [48 hours] of delivery, if the item is defective, damaged, expired or incorrect, with photos of the product, the batch label and the outer box. We will evaluate the issue and make it right with a replacement or refund.
This applies to prepaid orders only. Cash on Delivery orders are not eligible for return, replacement or refund, so please check the package before accepting it.

5. Refunds

We will notify you once we have received and inspected your return, and tell you whether the refund is approved.
If approved, the refund goes to your original payment method within 5–7 business days.
Your bank, card company or UPI app may take additional time to show the refund.
The delivery fee is refunded only when the return is due to our mistake.
If more than 15 business days have passed since we approved your return, please contact us at [support email].

6. Product safety

If you have an adverse reaction, stop using the product and consult a doctor. Please also tell us so we can report it.

Cancellation Policy

You can cancel an order free of charge until it is handed to the courier; after that, it cannot be cancelled.

Before dispatch: Cancel from My Account or contact [support email / phone] with your order number. Prepaid orders are refunded in full to the original payment method within [5–7] working days.
After dispatch: The order cannot be cancelled. If you refuse a COD delivery without a valid reason, see the Privacy and Shipping Policy.
Cancellation by HalfScoop: We may cancel an order for stock issues, pricing errors, an undeliverable address or suspected fraud. We will tell you and refund any prepaid amount in full, including the delivery fee.

Health and Product Disclaimer

HalfScoop products are dietary and sports nutrition supplements, not medicines, and they are not intended to diagnose, treat, cure or prevent any disease.

Results vary with diet, training, sleep and genetics. We make no guarantee of specific results.
Check the product label for ingredients, allergens, serving size, batch number, manufacturing and expiry dates, and the FSSAI licence number.
Consult a doctor before use if you are pregnant, nursing, under 18, have a medical condition, or take medication.
Do not exceed the recommended serving. Stop use and seek medical advice if you have an adverse reaction.
Keep products out of reach of children and store them in a cool, dry place.
Our recommendation form gives general suggestions based on the details you enter. It is not medical, nutritional or dietary advice.
Product images are for illustration, and packaging may change without notice.

Contact

Write to us for orders, returns, privacy requests or complaints; we acknowledge within 48 hours and aim to resolve within 30 days, as the E-Commerce Rules require.

Detail	Information
Business name	HalfScoop
Address	Delhi, India
Support email	support@halfscoop.com
Phone / WhatsApp	8595891509,8700932723
GSTIN
FSSAI licence