Help & support -

Help & Support

We’re here to help. Find quick answers below, or contact us directly.

Contact us

💬WhatsAppChat with us: 85958 91509 ✉️Emailsupport@halfscoop.com 📞Phone85958 91509 (tap to call)

🕒Support hours[Mon to Sun, 10 AM to 7 PM]

We reply within [24 hours].

WhatsApp: 85958 91509
Email: support@halfscoop.com
Phone: +91 85958 91509
Support hours: [Monday to Saturday, 10 AM to 7 PM]
We reply within [24 hours].

Quick help

Track my order: log in, then go to My Account, then Orders, then View
Cancel an order: you can cancel any time before it ships, from your order page
Return or replace an order: go to My Account, Orders, View on a delivered order
Payment problem: see the Payments section below
Change my address or phone number: contact us before your order ships

Delivery

HalfScoop delivers only in Delhi and NCR. Enter your pincode on any product page to check that we deliver to you.
Delivery usually takes 3-4 working days after your order is placed.
Delivery charge: ₹50-120 flat per order.
Our delivery partner brings your order to your door. You can follow its progress on your order page: Ordered, Packed, Shipped and Delivered.
If you’re not available at delivery, the courier will try to contact you. Please keep your mobile number and landmark correct at checkout.

Payments

Pay online (UPI, cards, net banking) through Razorpay, or choose Cash on Delivery.
Cash on Delivery: please keep the exact amount ready. COD orders are not returnable (see Returns below).
If money was deducted but you didn’t get an order confirmation, please wait 30 minutes, then contact us with your payment screenshot. Failed payments are refunded to the original payment method, usually within [5-7 working days].

Cancellations
You can cancel an order before it ships by using the Cancel order button on your order page. After it ships, it can’t be cancelled.

Returns and replacements

Returns and replacements are available for prepaid orders only.
You can request one within 7 days of delivery, from your order page.
You can choose Return (refund) or Replace (we send a new product).
Accepted reasons: damaged product, wrong product received, expired or near-expiry product, broken seal.
Please upload clear photos of the product and its packaging.
Products must be sealed and unused.
Cash on Delivery orders are not eligible for return or replacement. Please check your product at the time of delivery.
Once approved, your refund goes to the original payment method in [5-7 working days].

Product authenticity and safety

All our products come from https://www.hsfnutrition.in/
Check the seal, batch number and expiry date on every pack when you receive it. If anything looks wrong, contact us straight away.
FSSAI licence number:
Supplements are not medicines. If you are pregnant, nursing, under 18, or on medication, please talk to a doctor before use.

Your account

You need to log in to place an order. Create an account with your email, or continue with Google.
Forgot your password? Use “Lost your password?” on the login page.
Use a referral code at checkout, where a discount applies.

Where is my order?

Which areas do you deliver to?

We deliver only in Delhi and NCR. Type your pincode in the delivery box on any product page to check.

How long does delivery take?

Delivery usually takes 3-4 working days after you place your order.

What is the delivery charge?

We charge a flat ₹60 per order. The final amount is always shown at checkout before you pay.

Can I cancel my order?

Yes, before it ships. Open your order page and click Cancel order. Once it has shipped, it can’t be cancelled.

Can I change my address after ordering?

Which payment methods do you accept?

You can pay online by UPI, card or net banking through Razorpay, or choose Cash on Delivery.

My payment was deducted but I got no order. What now?

Please wait 30 minutes. If you still see no order, message us on WhatsApp with a screenshot of the payment. If the order failed, the money is returned to your original payment method.

Why was my payment declined?

This is usually a bank or network issue. Please try again, use another payment method, or choose Cash on Delivery.

Is Cash on Delivery available?

Yes. Please keep the exact amount ready. Cash on Delivery orders are not returnable, so check your product at delivery.

Can I return or replace my order?

Yes, for prepaid orders, within 7 days of delivery. Open your order page, choose Return or Replace, pick a reason and upload photos.

Can I return a Cash on Delivery order?

No. Cash on Delivery orders are not returnable or replaceable. Please check the product when it is delivered.

What reasons are accepted for a return or replacement?

Damaged product, wrong product received, expired or near-expiry product, or a broken seal. Products must be sealed and unused.

How do I track my return?

After you submit a request, your order page shows its status, step by step, until your refund or replacement is done.

Are your products genuine?

We source from authorised suppliers. Always check the seal, batch number and expiry date on every pack, and contact us right away if anything looks wrong.

How do I check the expiry date?

The batch number, manufacturing date and expiry date are printed on the pack. Please check them when you receive your order.

Can anyone use these supplements?

Supplements are not medicines. If you are pregnant, nursing, under 18 or on medication, talk to a doctor before use.

Do I need an account to order?

Yes. Please log in or create an account at checkout. You can also continue with Google.

I forgot my password. What do I do?

Click “Lost your password?” on the login page and follow the email we send.

How do I contact you?

WhatsApp or call 85958 91509, or email support@halfscoop.com. You can also visit our Help & Support page.

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